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FAQs

Do you offer international shipping?

What is your return policy?

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Shipping is currently only available within the UK.   We aim to please, so please contact us to discuss possible international shipping before making a purchase.

For unwanted items, returned as sold within 7 business days,  we will refund the cost of the order minus the postage and packaging charge paid. 

The consumer has a duty of care for the products during the cancellation period in order for a refund to be given.

We do not offer refunds for items lost in transit as they are returned to us.  We recommend that you obtain proof of postage when returning items.

Please check your goods on delivery. If items do arrive damaged/faulty please let us know within 7 days so we can arrange the best way to return items and refund your purchase.

Full return policy details can be viewed at the on-line checkout page.

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Do you offer CLICK and Collect?

CLICK and COLLECT is available on every item in store.  At the checkout, simply choose the 'Store Pick-up' option.  We aim to have items ready within 3 hours. You will receive an email informing you that your item is ready for collection.  

Need it sooner? Please telephone the store and we will do our very best to make this happen.